Common Queries

The Info You’re After

At The Naked  Sensation, the complete satisfaction of our customers is our top priority. Check out some of our frequently asked questions below to get the information you’re looking for. Contact us with any other thoughts or questions.
All items marked FINAL SALE cannot be exchanged or returned at any time.

How long does it for my order to ship?

We ship all orders as quickly as possible using USPS, but please note there maybe processing delays in shipping during sale events and peak shopping days. 
Orders must be received 12PM EST to ship same day. If the order is received after 12 PM EST, orders will ship the following business day.

I received a damaged product/defective item that I purchased.

  • We will take back any damaged/defective item that was purchased for an exchange to replace the item.

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.​

  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your account, within a certain amount of days. 

Return & Shipping Policy

Enjoy free shipping on all standard orders and an additional $15 charge for express shipping.

Tracking Information

Once the order has been shipped, we will send you an email with the tracking number.
Click the link shown in the email to stay up to date with the progress of your order. 
It may take up to 48 hours for the tracking number to be activated.

Return Policy

We have a non refund policy. All items are marked FINAL SALE  and cannot be returned at any time. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. 

For lingerie please try them on over undergarments for sanitary reasons. Do not remove protective slip.

Our Store Policies

Service as It Should Be

At The Naked Sensation, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

Lace Lingerie


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©2019 by The Naked Sensation.